Relevance verified: 05/26/2026
Operator Identity and Legal Status
The website club-playercasino-canada.com is owned and operated by Club Player Ltd., a company incorporated under the laws of the Republic of Costa Rica and duly registered with the National Registry of the Republic of Costa Rica (Registro Nacional). The registered office of the company is located in San José, Republic of Costa Rica. Club Player Ltd. operates this platform in its capacity as a licensed online gaming operator and bears full legal responsibility for all gaming services, financial transactions, and player account management conducted through this website.
Gaming Licence
Club Player Ltd. holds an Online Gaming Licence issued under the legal framework of the Republic of Costa Rica, which authorises the provision of remote gaming and data processing services to international markets. Online gaming operators in Costa Rica operate pursuant to a business licence registered with the relevant Costa Rican authorities, including registration with the Ministry of Finance of Costa Rica (Ministerio de Hacienda).
Licence number: CR-3-101-874563 Licence type: Online Gaming and Data Processing Licence Issuing jurisdiction: Republic of Costa Rica Regulatory authority: Ministry of Finance of Costa Rica (Ministerio de Hacienda)
This licence authorises Club Player Ltd. to offer online casino games, including but not limited to slots, table games, and live dealer products, to eligible players in permitted jurisdictions. Players are encouraged to verify the operator’s registration status directly with the relevant Costa Rican authorities at any time.
Territory of Operations and Jurisdictional Restrictions
Club Player Ltd. provides its services to players located in jurisdictions where online gaming operated under a Costa Rican licence is not prohibited by applicable local law. This website is directed at Canadian residents, with the exception of players located in the Province of Ontario, where the online gaming market is regulated exclusively by the Alcohol and Gaming Commission of Ontario (AGCO) and Club Player Ltd. does not currently hold an iGaming Ontario registration. Accordingly, residents of Ontario are not eligible to register or participate in real-money gaming activities on this platform.
Players are responsible for determining whether accessing and using this platform is lawful under the laws of their province or territory of residence. Club Player Ltd. reserves the right to restrict or suspend access from any jurisdiction where continued operations would conflict with applicable law.
Age Restriction
Access to real-money gaming services on this platform is strictly restricted to individuals who are 18 years of age or older. Club Player Ltd. does not knowingly permit minors to register, deposit funds, or participate in any gaming activity. Age verification is a mandatory component of the registration and Know Your Customer (KYC) process. Where there is reasonable cause to believe that a registered player is under the age of 18, the operator will suspend account access and withhold any pending withdrawals pending the outcome of a formal verification review. Verified underage accounts will be closed and any deposits refunded in accordance with applicable law.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy
Club Player Ltd. maintains a comprehensive KYC and AML compliance programme consistent with the standards required under Costa Rican law and international best practices applicable to online gaming operators. This programme is designed to prevent the use of the platform for money laundering, terrorist financing, fraud, or any other form of financial crime.
As part of the KYC process, all players are required to verify their identity prior to processing withdrawals and, in certain circumstances, at the point of registration or upon request by the operator. Acceptable verification documents include, but are not limited to, a valid government-issued photo identification document, proof of residential address issued within three months, and proof of payment method ownership. Additional documentation may be requested where the operator determines it is necessary to satisfy due diligence requirements.
The operator applies a risk-based approach to transaction monitoring, including the review of deposit and withdrawal patterns, the identification of politically exposed persons (PEPs), and the screening of players against applicable sanctions lists. Suspicious transaction reports are filed with the competent financial intelligence authorities in accordance with the legal obligations applicable to the operator’s licensed jurisdiction. Player accounts may be suspended or closed, and funds withheld, where the operator has reasonable grounds to suspect involvement in unlawful financial activity.
Data Protection and Privacy
Club Player Ltd. processes personal data in accordance with its Privacy Policy, which is available on this website. Personal data collected in connection with account registration, identity verification, payment processing, and gameplay activity is processed for purposes that include the performance of the gaming contract, compliance with legal and regulatory obligations, fraud prevention, and the provision of customer support.
The operator implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission via SSL/TLS protocols, access controls limiting data access to authorised personnel, and secure storage systems. Player data is retained for the periods required by applicable law and the operator’s internal data governance policies. Players have the right to request access to their personal data, correction of inaccurate information, and, subject to applicable legal obligations, erasure of their data. Requests may be submitted to [email protected].
Responsible Gambling
Club Player Ltd. is committed to providing a safe and responsible gaming environment. The operator recognises that gambling is a form of entertainment intended for adults who are able to make informed decisions about their participation and who can afford to lose the amounts they wager. The operator provides the following responsible gambling tools, which are accessible to all registered players through their account settings:
Deposit limits allow players to restrict the total amount that may be deposited within a defined daily, weekly, or monthly period. Loss limits allow players to restrict the total amount that may be lost within a defined period. Session time limits allow players to restrict the duration of individual gaming sessions. Self-exclusion allows players to suspend access to their account for a defined period of no less than six months, or on a permanent basis.
Players who believe they may be experiencing difficulties related to their gambling behaviour are encouraged to make use of these tools and to seek assistance from independent support organisations. Information about responsible gambling resources and support services is available on this website. Players who wish to activate a self-exclusion or discuss account restrictions may contact the support team at [email protected].
The operator takes particular care to ensure that its marketing and promotional activities do not target individuals who are known to be self-excluded, have requested a cooling-off period, or have otherwise indicated vulnerability in relation to their gambling activity.
Dispute Resolution
In the event of a dispute arising in connection with the use of this platform, players are advised to contact the customer support team in the first instance by email at [email protected]. The operator will acknowledge receipt of the complaint and undertake to provide a substantive response within a reasonable timeframe. The operator’s internal complaints procedure requires that all disputes be reviewed in good faith and that players be kept informed of the progress and outcome of their complaint.
Where a dispute cannot be resolved through the operator’s internal process, the player may refer the matter to an independent Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR provider will be communicated to the player as part of the complaints process. Players may also direct regulatory concerns to the relevant Costa Rican authorities where they believe the operator has breached its obligations under applicable Costa Rican law, noting that regulatory authorities do not typically adjudicate individual financial disputes between players and operators.
Nothing in this dispute resolution procedure limits the rights of players to seek remedies through courts of competent jurisdiction in accordance with applicable law.
Contact and Regulatory Enquiries
For all licensing, compliance, and regulatory enquiries, players and third parties may contact Club Player Ltd. by email at [email protected].