Relevance verified: 05/26/2026
Who We Are and Why This Policy Exists
Club Player Casino operates the website https://club-player-casino-canada.com and related services available to players in Canada. This Privacy Policy describes how we collect, use, store, share, and protect the personal information of our Canadian users.
We are committed to handling your personal information responsibly and in full compliance with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (as amended by Law 25), the Personal Information Protection Act (PIPA) of Alberta and British Columbia where applicable, and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act administered by FINTRAC.
By registering an account, visiting our platform, or using any of our services, you acknowledge that you have read and understood this policy and agree to the practices described herein. If you do not agree, please do not use the platform.
The Information We Collect
We collect personal information only to the extent necessary to provide our services, meet our legal obligations, and protect the integrity of our platform.
Information you provide directly:
When you create an account, we ask for your full legal name, date of birth, residential address (including province and postal code), email address, phone number, and chosen payment method details. You may also be asked to provide a government-issued photo ID, proof of address, and source-of-funds documentation as part of our Know Your Customer (KYC) and anti-money laundering verification process required under FINTRAC regulations.
Information generated through your use of our platform:
We automatically record login timestamps and IP addresses, device type and operating system, browser type, gameplay history including wagers placed and games accessed, deposit and withdrawal transactions, and communications you have with our customer support team at [email protected].
Information from third parties:
We may receive identity verification data from third-party KYC and fraud prevention providers, as well as payment processing information from our banking and payment partners.
Why We Collect and Use Your Information
Your information is used for the following purposes, each grounded in a specific legal basis:
Account registration and service delivery. We process your basic personal details to open and maintain your account, process deposits and withdrawals, and ensure you can access Club Player Casino’s full game library powered by RealTime Gaming.
Identity verification and legal compliance. Canadian law requires us to verify the age and identity of all players before allowing real-money gambling. Under FINTRAC obligations, we must also monitor transactions for signs of money laundering or terrorist financing. This processing is legally mandatory and cannot be opted out of while you hold an active account.
Responsible gambling. We use your gameplay data, deposit patterns, and session frequency to identify early signs of problem gambling behaviour. This allows us to enforce self-exclusion requests, honour deposit limits you set, and proactively reach out if our systems flag unusual patterns consistent with harm.
Fraud prevention and platform security. We analyse technical data including IP addresses and device fingerprints to detect unauthorised access, bonus abuse, multi-accounting, and other activities that violate our Terms and Conditions.
Bonuses and promotions. We use your gameplay history and deposit records to determine your eligibility for active promotions such as welcome offers, reload bonuses, the VIP programme, and free chip offers, and to calculate wagering completion accurately.
Customer support. Records of your communications with our support team are retained so that agents have the context needed to resolve follow-up issues efficiently.
Marketing communications. With your explicit consent, we may send you emails or notifications about new games, promotions, and platform updates. You may withdraw this consent at any time through your account settings or by emailing [email protected]. Withdrawal of consent for marketing does not affect our right to send you transactional messages about your account.
Legal Basis for Processing
For players residing in Quebec, we note that our processing of your personal information is based on the following grounds as recognised under Quebec’s privacy legislation:
- Your consent, obtained at registration and for optional communications
- Performance of a contract (your account agreement with us)
- Legal obligation, particularly under FINTRAC and anti-money laundering requirements
- Legitimate interest, including fraud prevention and platform security, where that interest is not overridden by your right to privacy
Players in other Canadian provinces are protected by PIPEDA, which similarly requires us to identify the purpose of collection before or at the time of collection, and to obtain meaningful consent.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and to improve your experience.
Essential cookies keep you logged in during a session, remember your language and currency preferences, and enable core security features. These cannot be disabled without preventing the site from working.
Analytics cookies help us understand which pages are visited most often, where users drop off during registration, and how the game lobby is navigated. We use this data in aggregate to improve site performance. We do not sell this data.
Marketing cookies may be set by our trusted advertising partners to show you relevant content on other websites. You can manage or disable non-essential cookies through the cookie consent banner displayed on your first visit or through your browser settings. Note that disabling analytics and marketing cookies does not affect your ability to use the platform.
How We Share Your Information
We do not sell your personal information to any third party under any circumstances.
We share information only in the following situations:
Service providers. We engage third-party vendors to perform specific functions on our behalf, including payment processing, identity verification, fraud detection, customer support tooling, and technical infrastructure. These vendors are contractually bound to use your data only for the stated purpose and to maintain security standards consistent with ours.
Regulatory and law enforcement authorities. We are required to report certain transactions and suspicious activity to FINTRAC. We will also respond to lawful requests from Canadian provincial or federal authorities, courts, and law enforcement agencies where disclosure is legally required.
Business transfers. If Club Player Casino or its parent operator undergoes a merger, acquisition, or significant change in ownership, your personal information may be transferred as part of that transaction. You will be notified in advance where we are able to do so.
We do not share your information with other casino operators, data brokers, or advertising networks in a way that identifies you individually.
International Data Transfers
Club Player Casino is operated by Primrose Media Limited. Some of our service providers and infrastructure components are located outside Canada, including in jurisdictions that may not provide the same level of statutory data protection as Canadian law. Where this is the case, we implement contractual safeguards to ensure your information remains protected to a standard equivalent to what PIPEDA and applicable provincial laws require.
Data Retention
We keep your personal information for as long as your account is active and for a period after closure as required by law or legitimate business need.
Canadian anti-money laundering regulations require us to retain transaction records and identity verification documents for a minimum of five years from the date of the transaction or account closure. Account correspondence, gameplay history, and support records are generally retained for the same period for audit purposes.
When retention periods expire, data is securely deleted or anonymised.
Your Privacy Rights
Depending on your province of residence, you have the following rights regarding your personal information:
Right to access. You may request a copy of the personal information we hold about you.
Right to correction. If any information we hold is inaccurate or incomplete, you may ask us to correct it.
Right to withdraw consent. For processing activities based on consent (such as marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to deletion. In some circumstances, you may request that we delete your personal information. Note that we may be unable to fully comply if retention is required by law, particularly under FINTRAC obligations.
Right to data portability. Quebec residents have the right to receive their personal information in a structured, commonly used technological format, and to request its transmission to another organisation where technically feasible.
Right to de-index. Quebec residents may also request that personal information published on our platform be de-indexed by search engines, where applicable.
To exercise any of these rights, contact our privacy team at [email protected]. We will respond within 30 days. In Quebec, the response period is also 30 days unless extended for justifiable reasons.
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or with your provincial privacy commissioner where applicable.
Children and Age Restrictions
Club Player Casino is strictly prohibited to persons under the age of 19 in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, and Yukon, and under the age of 18 in Quebec. We do not knowingly collect personal information from anyone below the applicable minimum age in their province.
If we discover that a person below the legal gambling age has created an account, we will immediately close that account, void any transactions, and delete the information collected in connection with it.
Security Measures
We use TLS/SSL encryption on all data transmitted between your device and our platform. Account access is protected by password authentication, and we encourage you to choose a strong, unique password. Our internal systems apply role-based access controls so that only authorised personnel can access personal information, and only to the extent required by their role.
Despite these measures, no system connected to the internet is entirely immune to breach. In the event of a data breach that poses a real risk of significant harm to affected individuals, we will notify the Office of the Privacy Commissioner of Canada and the affected individuals as required under PIPEDA’s mandatory breach reporting rules, and in Quebec, as required under Law 25.
Responsible Gambling and Your Data
We take responsible gambling seriously. The information we collect about your gameplay, deposit behaviour, and session patterns is used to support this commitment. If you wish to set deposit limits, cooling-off periods, or self-exclusion, you can do so through your account settings or by contacting support at [email protected].
Self-exclusion data is retained after account closure to prevent re-registration during the exclusion period. This retention is necessary to protect your interests and cannot be waived.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal obligations. When we make material changes, we will notify you by email or through a prominent notice on the website before the changes take effect. Continued use of the platform after changes become effective constitutes acceptance of the revised policy.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please reach out to us at:
Email: [email protected] Website: https://club-player-casino-canada.com
We aim to respond to all privacy-related enquiries within 30 days of receipt.